The Effect of Physician-Patient Interaction on Patient Trust: The Mediating Role of Treatment Satisfaction

Abstract

Purpose - This study aimed to explore the intricate dynamics within the physician-patient relationship by examining the role of treatment satisfaction as a mediator and personal control as a moderator. Specifically, the research investigated the relationship between physician-patient interaction and patient trust, with a focus on how treatment satisfaction mediates this relationship and how personal control moderates it.

Design/methodology/approach - Data were collected via self-administered questionnaires from 313 respondents who had prior experience visiting general practitioners’ clinic in Karachi. Utilizing the SmartPLS statistical tool, the study tested the proposed hypotheses.

Findings - The findings underscored the significant influence of physician-patient interaction on both patient trust and treatment satisfaction. Whereas personal control had a link with physician-patient interaction and there is insignificant relationship with patient trust.

Originality/value - Moreover, the study revealed the nuanced role of personal control, shedding light on how patients' perceived control over their healthcare decisions impacts the quality of physician-patient interactions and trust levels. This research contributes valuable insights from the patients' perspective, enriching our understanding of the dynamics shaping the physician-patient relationship in the context of general practice clinics.