Impact of Human Resource Management Practices on Employee Performance in Commercial Bank: Exploring Job Satisfaction, Employee Engagement and Work-Life Balance as Mediators

Abstract

This study examines the impact of Human Resource Management Practices (HRMP) on employee performance in the commercial banks, with a focus on the mediating roles of job satisfaction, employee engagement, and work-life balance. This study, which is quantitative in nature and uses a correlational study methodology, was carried out in Pakistan's banking industry. A standardized Likert scale questionnaire was used to gather data from the staff, and structural equation modeling was used for statistical analysis. The findings reveal that HRMP significantly enhance employee performance, primarily through their influence on job satisfaction and work-life balance. Performance appraisal, training, and compensation practices were identified as critical HRMP components positively affecting job satisfaction and employee engagement. By emphasizing the distinct mediating effects of these elements in the banking sector and providing practical advice for enhancing HR procedures to improve organizational outcomes, the study adds to the body of current work. Future studies should look into other factors including staff motivation and turnover, as well as broaden the geographical reach.