The Effect of Social Support on Job Performance through Organizational Commitment and Innovative Work Behavior: Does Innovative Climate Matter?

Abstract

The aim of this research is to examine how social support (SS) affects job performance (JP) and how innovative work behavior (IWB), organizational commitment (OC), and innovative climate (IC) play mediating roles. Partial least squares (PLS) and an adjusted questionnaire from a sample of 74 full-time employees in the Pakistani IT industry were utilized in the current study to evaluate the hypotheses under examination. The findings suggested that a high level of social support at work may enhance employees' job performance. The findings also demonstrated that organizational dedication and creative work practices served as some mediating elements in this positive correlation. Additionally, in an innovative work environment, the positive relationship between social support and inventive work behavior was strengthened. The practical consequences of the study's findings for modern HR management practices and organizational policies are addressed. Companies may have a long-standing HR policy that aims to fortify strong social support networks in order to improve workers' job performance. Perhaps the most significant contribution of this study was to expand the existing body of scholarly literature on the subject by providing statistical evidence of the relationship values between a systems of variables. Despite a large body of research showing that social support was essential for organizational commitment, innovative work behavior, and job success, the researchers were unable to determine whether innovative climate had a moderating effect on the relationship between social support and innovative work behavior. The practical ramifications of the study's findings for modern HR management practices and organizational policies are presented. Companies may have a long-standing HR policy that aims to fortify strong social support networks in order to improve workers' job performance. By presenting the idea that there is an IC moderation between SS and IWB rather than treating SS and IWB as distinct components, this study filled a gap in the literature.